Services
Seven workflows.
Zero phone tag.
Each of these is a job your team is already doing. MedAI takes the volume so your team can take back the visit.
01
Answering & call routing
The pain
42% of first-time patient calls hit voicemail. Most never call back.
The relief
MedAI answers every line — day, night, weekend — in your clinic's voice. Urgent calls warm-transfer to your team; routine ones self-serve.
02
Rescheduling & cancellations
The pain
A cancellation at 8am is a hole in the schedule by 9am. Nobody has time to fill it.
The relief
The moment a slot opens, MedAI reaches out — SMS, call, or portal — to rebook, waitlist, or offer telehealth. Utilization climbs without lifting a finger.
03
Waitlist automation
The pain
Waitlists are static spreadsheets nobody works efficiently enough.
The relief
MedAI treats the waitlist as live inventory — matching the right patient to the right opening the moment it appears, with acceptance windows and auto-confirmation.
04
Prescription refills
The pain
Refills are the #1 phone-tag time-suck for MAs and RNs.
The relief
Patients request refills 24/7. MedAI verifies eligibility, checks last visit, applies your protocols, and routes to the prescriber — with a full audit trail.
05
Insurance verification
The pain
Front desk verifying eligibility one card at a time between calls.
The relief
Every appointment on tomorrow's schedule pre-verified overnight — copays, deductibles, prior auth flags — so morning huddles start informed.
06
Digital intake
The pain
Paper forms, illegible handwriting, and a patient who's already annoyed before the visit.
The relief
MedAI collects intake, history, consents, and photos of insurance cards via SMS or portal — pushed directly into your EHR.
07
Multi-channel patient communications
The pain
Patients hate phone trees. Portals go unread. SMS is inconsistent.
The relief
One consistent voice across phone, portal, SMS, and live chat. Patients pick their channel — MedAI keeps the conversation continuous.